Shipping Policy

Ride & Roam Co.

At Ride & Roam Co., we work with trusted suppliers to bring you useful travel and road-trip products without the need for traditional retail inventory. Because your order may ship directly from one of our suppliers, delivery times can vary depending on the product and destination.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when tracking is available.

Shipping Times

For orders shipped within Canada, estimated delivery times are generally:

Standard Shipping: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, weather, customs processing, holidays, and other circumstances outside our control.

Some products may have different estimated delivery times. The shipping information displayed at checkout or on the applicable product page will take priority.

Delayed or Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

Once an order has been handed over to the shipping carrier, delivery is outside of Ride & Roam Co.'s direct control. We will, however, work with you and the carrier or supplier to help resolve shipping issues.

Incorrect Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

If an incorrect or incomplete address is provided and the package cannot be delivered, Ride & Roam Co. is not responsible for resulting delays, additional shipping charges, or lost packages.

If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible. We will do our best to correct the address before the order is shipped, but we cannot guarantee that changes will be possible.

Customs, Duties & Taxes

Orders shipped from outside Canada may be subject to applicable customs duties, taxes, or other charges depending on the shipment and applicable Canadian regulations.

Any applicable charges imposed by customs or government authorities are the responsibility of the customer unless otherwise stated at checkout.

Multiple Products

If your order contains multiple products, they may be shipped separately from different suppliers or fulfillment locations. As a result, you may receive multiple packages and they may arrive at different times.

Questions About Your Order

If you have questions about the status of your order or believe your package is significantly delayed, please contact us with your order number.

Ride & Roam Co.