Return & Replacement Policy

Ride & Roam Co.

We want you to be happy with your purchase. Because our products are sourced and shipped specifically for each order, we do not accept returns or exchanges for change of mind, incorrect product selection, or other reasons unrelated to a product defect.

Defective or Damaged Items

If your item arrives damaged, defective, or materially different from what was ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A brief description of the problem
• Clear photos or a short video showing the defect or damage
• Photos of the product packaging, if applicable

Once we review your claim, we may provide a replacement at no additional cost.

Replacement Process

If your claim is approved, we will arrange for a replacement item to be shipped to you. You will not be charged for the replacement.

Depending on the circumstances, we may ask you to provide additional information or photos before a replacement is approved.

Items Damaged After Delivery

We are not responsible for damage caused by misuse, improper installation, accidents, modifications, normal wear and tear, or failure to follow the product's instructions.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order. We are not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided.

No Refunds or Change-of-Mind Returns

Except where required by applicable law, all sales are final. We do not offer refunds, returns, or exchanges for:

• Change of mind
• Ordering the wrong product
• Ordering the wrong size or variation
• No longer wanting the item
• Products that have been used or damaged by the customer

Contact Us

If you believe your product is defective or arrived damaged, please contact us as soon as possible at hello@rideandroamco.com with your order number and supporting photos or video.

We will review your request and work with you to find an appropriate solution.

Ride & Roam Co. reserves the right to determine whether a product qualifies for replacement based on the information provided.

This policy does not limit any rights you may have under applicable Canadian consumer protection laws.